FAQ/Help

  1. How do I place an order? To place an order, simply browse our online store and click on the desired product. Select the appropriate options, such as size and color, and click "Add to Cart." Once you have finished shopping, proceed to the "Shopping Cart" page to review your order and click "Checkout" to complete the purchase.

  2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay via PayPal for added convenience and security.

  3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package by visiting the carrier's website or using their tracking tool.

  4. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns & Exchanges policy for detailed instructions. We offer a hassle-free return process within [insert number] days of receiving your order.

  5. Do you offer international shipping? At the moment, we only provide shipping services to customers within the United Arab Emirates (UAE). We apologize for any inconvenience caused and appreciate your understanding.

  6. How can I contact your customer service team? If you have any questions, concerns, or need assistance, our dedicated customer service team is here to help. You can reach us by [insert contact details, such as phone number or email address]. Our support team operates during business hours and aims to respond to inquiries promptly.

  7. Can I change or cancel my order? Once an order has been placed, we strive to process and ship it as quickly as possible. If you need to make changes or cancel your order, please contact our customer service team immediately. While we cannot guarantee that changes can be made, we will do our best to assist you.

  8. How do I update my account information? To update your account information, including shipping address, billing details, and email preferences, simply log in to your account on our website. From there, you can access your account settings and make the necessary updates.